Contact Us

Willkommen bei Andreas Winter – thank you for choosing Andreas Winter, your Austrian independent destination for handcrafted, sustainable home decor rooted in the quiet beauty of Pernersdorf, Lower Austria. We are committed to providing personalized, friendly customer service (persönlicher und freundlicher Kundenservice) in English and German for all your questions, concerns, feedback or requests related to our homeware collection, orders, shipping or policies. Our small team prides itself on expert knowledge of handcrafted woven, glass and macrame decor, and Austrian/EU/international shipping, ensuring a seamless shopping experience for home lovers across Europe and the world.
 

Official Contact Channels

 
Email is our preferred method (Email ist unsere bevorzugte Kontaktmethode) for the fastest, most detailed response – we answer all inquiries in the order they are received, during Austrian business hours (Österreichische Geschäftszeiten): Monday–Friday, 9AM–5PM CET (MEZ/MESZ).
 

Primary Customer Service Email

 
service@utaytn.com
 
  • Standard Response Time: 24 Austrian business hours (general inquiries: product details, order status, shipping questions, decor care tips – in English/German).
  • Urgent Inquiries: Include the word URGENT / DRINGEND in the email subject line (e.g., URGENT – Damaged Glass Vase – Order #12345 / DRINGEND – Beschädigte Glasvase – Bestellnummer #12345) for a 12 Austrian business hour priority response (damaged decor, missing tracking, order cancellations, EU/international customs issues).
  • Subject Line Tip: Always include your order number (Bestellnummer) and product name (Produktname) in your email to help us resolve your issue quickly and efficiently – critical for international and Austrian rural orders.
 

Mailing Address (Physical Mail/Authorized Returns)

 
For written correspondence, official returns (with a valid RA number only / nur mit gültiger Rückgabegenehmigungsnummer) or physical mail:
 
Andreas Winter
 
Pernersdorf 212, Haus
 
2052 Pernersdorf
 
Austria (Österreich)
 
IMPORTANT / WICHTIG: Unauthorized returns (no valid RA number) will be rejected and returned to sender at the customer’s cost – all returns require prior written authorization from our customer service team (per our Return & Refund Policy). We do not accept walk-in visits at our Pernersdorf location (keine persönlichen Besuche möglich).
 

Brand Quick Info

 
  • Brand Name: Andreas Winter
  • Website: https://utaytn.com/
  • Base Location: Pernersdorf, Lower Austria (Niederösterreich), Austria
  • Shipping: Austria → EU → Worldwide (Österreich → EU → Weltweit)
  • Currency: Euro (EUR)
  • Compliance: DSGVO/GDPR, Austrian KSG, Österreichische Post Regulations
  • Specialty: Handwoven Austrian Homeware, Sustainable Macrame/Glass Decor, Upcycled Eco-Friendly Accents
  • Official Languages: English & German
 

Decor Care Support

 
For personalized tips on caring for your handcrafted Andreas Winter decor (e.g., storing macrame plant hangers, cleaning woven seagrass, preserving glass vases) – in English or German – email us at service@utaytn.com with the subject line: Decor Care – [Product Name] / Pflegehinweise – [Produktname]. We are happy to share our expert advice to help your handcrafted pieces last for many years to come.